Job Description
The Portland Regency Hotel & Spa is looking for a Valet to join our team! A beautiful Historic Hotel of America located in the heart of Portland's Old Port District.
Summary: Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Provides valet parking services to safely and efficiently move guest automobiles to a designated parking location while following Company policies and procedures. This function may include assisting with loading and unloading of luggage, providing information in regard to the hotel’s facilities and events, and directions to local attractions.
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Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- To check work schedule each week and report for all scheduled shifts on time, in complete uniform and with your nametag on. Any switching of shifts must have prior approval from your manager.
- To punch in to the correct department on the time clock no more than 5 minutes before your shift and punching out directly after the shift ends.
- To provide excellent Guest Service by being courteous, prompt, and professional.
- Must have knowledge of all aspects of the facilities in the hotel.
- When interacting with a dissatisfied guest, politely apologize and seek assistance of Guest Service Agent
- Must have knowledge of packages, incoming groups, VIP’s, and other hotel activities.
- Dealing with all guest requests and/or complaints in a professional and knowledgeable manner.
- Assisting guests in any reasonable manner possible to assure the happiness of said guest, ( ie; helping guest with dinner reservations, directions, amenities, etc.)
- To greet guests while still in their vehicle or by opening Hotel doors for all guests and always with a smile. When inclement weather, use an umbrella to assist guests.
- To keep the valet desk clean and neat; this means keeping coffee, soda etc. hidden behind/under the desk area.
- To keep the exterior of hotel clean and free of debris, snow, leaves, etc. To keep brass and glass on doors and bell cart cleaned at all times. Assists Maintenance Team both inside and outside – sweeps, shovels, puts sand down when icy, waters flowers/grass, etc.
- To use proper etiquette when answering the phone. Assist the Front Desk with answering phone calls.
- To properly file and tag guest car keys.
- To label and properly store all guest luggage, especially luggage left overnight.
- To promptly deliver laundry, when it is returned from cleaners to the correct room and give the Front Desk the receipts to post the charges to the guests room properly.
- To aid other departments as needed, with a positive attitude.
- To assist guests to and from the airport and bus/train stations, as needed. Also includes various places around town: local restaurants, museums, Merrill Auditorium, etc.
- To always follow all State of Maine driving laws.
- To assist Guest Service Team with any needs that they may have.
- To have hotel vehicles clean at all times and always filled with gas.
- To perform any other related duties assigned by any Department manager.
- To have general knowledge of the Greater Portland area.
- To call taxis for guests when needed.
- To always keep lobby clutter free and neat.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Certificates, Licenses, Registrations
This position requires a valid driver’s license, with an acceptable driving record. Must have driver’s license for a minimum of two years.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, feel; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move 25-50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and vibration. The noise level in the work environment is usually moderate.
Safety
To abide by the safety requirements of the Portland Regency Hotel & Spa and this department as outlined in your safety manual and report all accidents to a supervisor immediately.
Job Tags
Part time, Local area, Immediate start, Shift work, Night shift, All shifts,