Job Description

Job Description

Job Description

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?

Why would you love this job?

We are seeking a Senior Learning Experience & AI Enablement Designer to join our team.

You'll love this role because you get to empower learners and teams through modern, scalable, and engaging experiences that make a difference in our GTM sales organization.

This role focuses on designing and delivering modern, engaging, and scalable learning experiences, while also bringing innovation through AI and workflow automation to our internal GTM teams. You will transform complex technical concepts into clear, impactful learning content while leveraging AI, automation, and workflow innovation to drive scalability, engagement, and efficiency across the GTM organization.

If you thrive at the intersection of learner-first design, innovation, and technology—and love shaping the future of enablement in a fast-paced environment—we'd love to hear from you.

What you'll do:

Learning Experience Design

• Design impactful learning experiences: Apply adult learning theory and instructional design best practices to create modern, microlearning-based content that drives a sustained behavioral change.
• Enable product knowledge: Translate deeply technical product information into clear, learner-first enablement experiences.
• Build and manage programs: Develop, deliver, and manage new hire training and continuous learning programs across Sales and Technical Sales teams within the GTM organization.
• Build and manage content: Build and maintain scalable content libraries, including playbooks, certification programs, videos, and assessments.
• Champion the learner: Serve as the learner's advocate, ensuring content is relevant, accessible, and engaging.
• Partner cross-functionally: Work closely with various stakeholders within the organization (Product, Marketing, Sales Leaders, Sales) to analyze to identify skill and knowledge gaps, creating tailored enablement solutions.
• Analyze outcomes: Measure the impact of enablement programs using performance metrics and feedback loops.

AI-Enhanced Enablement & Workflow Innovation

• Analyze workflow gaps: Identify repetitive, manual, or inefficient workflows within enablement and GTM operations that can be optimized with AI and automation.
• Implement AI tools: Experiment with and implement AI-powered tools such as knowledge assistants, chatbots, automated reporting, and personalized learning journeys.
• Develop workflows: Develop automation scripts, workflows, and integrations between platforms (CRM, LMS, collaboration tools, etc.) to streamline processes.
• Collaborate cross-functionally: Collaborate with IT and Operations to ensure governance, data integrity, and security in automation initiatives.
• Stay current: Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement.

What you'll need to have:

• Bachelor's degree with 3-5 years of experience in Learning Experience Design or Sales Enablement content development with a proven track record of building impactful programs.
• Technical proficiency with AI/automation tools (e.g., Python, APIs, Zapier, Workato, LLM-based assistants) and ability to prototype and deploy solutions.
• Demonstrated experience designing product enablement or technical learning content
• Experience with publishing and tracking content within a CMS/LMS
• Advanced in Google Suite (Slides, Docs, Forms, and Sheets)
• Excellent written and verbal communication skills, with strong attention to detail, design, and copy quality.
• Growth mindset with a passion for innovation, experimentation, and continuous improvement.
• Ability to manage multiple concurrent projects to ensure on time delivery and quality
• Ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Ability to initiate and build relationships with people in an open, friendly, and accepting manner

Extra great if you have:

• Experience in the Tech Space (SaaS, Database, etc.)
• Proficient with eLearning tools such as Camtasia, Canva, Adobe Suite, & collaboration tools

The estimated gross base annual salary range for this role is $110,000 – $135,000 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

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