Payroll and Customer Support Representative Job at Worklio, San Ramon, CA

dmZON25lR2doWjdubjljTVVHbDYzZTFzMkE9PQ==
  • Worklio
  • San Ramon, CA

Job Description

About Us

We are a U.S.-based company that partners with organizations relying on Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.

Role Overview

As a Payroll and Customer Support Representative , you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.

Key Responsibilities

  • Handle partner support requests related to: ○ Payroll processing U.S. tax filings Onboarding and platform guidance ○ Employee documents (W-2s, W-4s, I-9s) ○ General Worklio platform use
  • Troubleshoot issues and escalate to DevOps when needed
  • Ensure compliance with U.S. payroll and employment regulations
  • Communicate issues, resolutions, and next steps clearly to partners
  • Assist with new partner onboarding and setup processes
  • Stay updated on U.S. tax laws, payroll regulations, and platform updates

Requirements

✅ CPP or SHRM certification (required)

✅ 5+ years of experience in U.S. payroll operations or support

✅ In-depth knowledge of U.S. payroll tax regulations (federal, state, local)

✅ Excellent English communication skills (written and verbal)

✅ Strong troubleshooting and documentation abilities

✅ Availability to work standard U.S. business hours , with some flexibility

Preferred Qualifications

  • Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
  • Familiarity with support tools like Zendesk, Jira, Slack
  • Background supporting SaaS or PEO platforms

What We Offer

✔ Competitive salary

✔ Remote work flexibility

✔ Comprehensive training on our platform and processes

✔ Supportive global team environment

✔ Long-term career growth in payroll and HR technology

Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.

Job Tags

Local area, Remote work,

Similar Jobs

Monster

Instructional Designer Job at Monster

 ...Job Title: Instructional Designer Location: Vienna, VA, Pensacola, FL or Winchester, VA Type: Contract, open to W2 or 1099 Contractor Work Model: Hybrid Hours: 8:00am - 4:30pm Basic Purpose: To plan and manage instructional design projects and initiatives... 

The American Legion

Customer Service Specialist Job at The American Legion

 ...Microsoft Office Suite software (MS Word, MS Excel, etc.). # Must be thoroughly familiar with the Legions Personify system, Emblem POS, Zendesk ticketing system, and The American Legions Data Entry Standards in accordance with USPS guidelines. # Above-average written and... 

MV Transportation

ASE Mechanic Job at MV Transportation

 ...application. MV Transportation is interviewing experienced ASE Mechanic s in Houston NOW. Who You Are: As a Mechanic, you...  ...or equivalent. Combination of at least five (5) years of apprentice level verifiable training and experience in automotive, which... 

United States Army

Parachute Rigger Job at United States Army

ELIGIBLE FOR UP TO A $22.5K SIGNING BONUS. Talk to your recruiter for details. As a Parachute Rigger, youll ensure the safety of every paratrooper you work with by inspecting, testing, and packing parachutes and their associated systems. Youll be responsible for the safety...

Kern Tutoring

School Site Tutor/Instructor Job at Kern Tutoring

 ...support local students, grades K-12, and help them with reading, math, or homework. Our main office is located in Downtown...  ...Candidates Ideal candidates will have prior experience in tutoring or teaching, and are either currently enrolled in an accredited teaching...