Job Description

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Consult with clients from various industries to determine the best technical solutions, considering their business and organizational needs, strategies, and future goals.

Collaborate with vendors, manufacturers, and colleagues to design highly effective solutions.

Support the Ardham Sales Team as a Subject Matter Expert (SME) to develop and jointly present technical proposals aligning to clients goals.

Design and deploy network technology solutions, such as switches, routers, firewalls, wireless, and associated patch cabling.

Implement best practices for security, monitoring, and configuration management, following established industry frameworks or other standards and methodologies.

Provide support to clients by troubleshooting their service requests and proactively anticipating potential issues; identify and implement solutions.

Keep detailed records of work performed in the ticketing system to support client billing and information aggregation.

To be most successful, you should possess traits including:

1. Proven track record of effectively designing, installing, configuring, and troubleshooting systems and solutions above.
2. Ability to effectively present technical solutions to clients in varying roles (IT Staff, IT Management, Organizational Leadership, C-Level).
3. Strong understanding of the OSI model, as well as planning and implementation of network security, traffic management and segmentation, routing protocols, open-standards and Cisco-proprietary functionality (VTP, GVRP, EIGRP, HSRP, VRRP), diagramming and flow charts, etc.
4. Experience with computer systems networking, including desktops, laptops, servers, virtual systems, etc.
5. Excellent troubleshooting, problem solving, and communication skills (written, verbal, and face-to-face).
6. Excellent business acumen, interpersonal (EQ) skills, and active listening skills to carry out successful consultative conversations and solution presentations.
7. Success working collaboratively with multiple departments.
8. Driven to continue learning as technology evolves.
9. Experience in Project Management.
10. 5+ years of industry experience.

Our hiring process

This 10-minute assessment gives insight into your working style and strengths for the role.

Interviews

We coordinate time to meet with the decision-makers and team members youll be working with. Once we think theres a fit, well send a contingent offer, conduct standard background checks, and welcome you to the Ardham team!

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