Job Description

Job Title: Customer Service Representative

Location: Fort Worth, TX

Job Type: Full-Time

Department: Customer Experience / Support

Reports To: Customer Service Manager

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative in Fort Worth. In this role, you will be the first point of contact for our customers, providing support, resolving issues, and ensuring a positive experience with our products and services.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering solutions
• Maintain accurate records of customer interactions and transactions using CRM software
• Collaborate with internal teams to ensure customer satisfaction and issue resolution
• Provide feedback on recurring customer concerns to help improve processes and services
• Stay up-to-date on product knowledge, company policies, and customer service best practices

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• 1+ years of customer service experience, preferably in a call center or retail environment
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce)
• Ability to work independently and as part of a team

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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