Job Description

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team on a contract basis. In this role, you will play a vital part in managing and resolving outstanding accounts while ensuring compliance with debt collection laws. This position offers flexibility and the opportunity to work remotely, based in Alexandria, Virginia.

Responsibilities:
• Prepare detailed reports on account aging, collection progress, and other financial data to support decision-making.
• Update and maintain accurate records of payments, account statuses, and customer communications.
• Address billing discrepancies and handle customer inquiries regarding overdue payments.
• Ensure adherence to ethical standards and compliance with relevant debt collection regulations.
• Collaborate with customers and internal teams to resolve billing issues and maintain cash flow.
• Apply expertise in commercial and consumer collections to recover outstanding balances efficiently.
• Implement and refine collection processes to improve overall efficiency.
• Utilize Excel to manage and analyze collection data effectively.• Minimum of 2 years of experience in collections, including commercial and consumer accounts.
• Strong knowledge of credit and billing collection processes.
• Proficiency in handling billing discrepancies and resolving customer payment queries.
• Familiarity with debt collection laws and ethical standards.
• Advanced Excel skills for tracking and analyzing financial data.
• Excellent communication and negotiation skills.
• Ability to work independently and meet deadlines in a remote setting.

Job Tags

Contract work, Remote work,

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